Withdrawal (청약철회) and Refund Notice
1. Period during which you may withdraw (청약철회를 할 수 있는 기간)
You may withdraw within 7 days of the date you purchased paid Silver. However, if the labeling or advertising differs from what was actually provided, or the contract was performed differently from its terms, you may withdraw within 3 months of the date you received the item and within 30 days of the date you learned of that fact or could have learned of it.
2. When you cannot withdraw (청약철회를 할 수 없는 경우)
Silver that you have already used is treated as content whose provision has begun, so it cannot be withdrawn. Silver that you have not yet used can be withdrawn. Before you buy paid Silver, Dokkaebi lets you try readings in advance with free Silver that you earn, and we display on the purchase screen the fact that withdrawal is restricted.
2-1. Silver top-ups and Destiny Pass (은화 충전 · 운명패스) (in the app)
- Silver you have topped up can be withdrawn within 7 days if you have not used it. Silver received through check-ins, missions or ads is not eligible for a refund.
- Silver granted through a subscription expires on the next billing date, and expires immediately if you cancel.
- The Destiny Pass renews automatically every month, and you can cancel at any time before the billing date in Google Play subscription management. The 3-day free trial is available once per account, and payment is charged automatically when the trial ends.
- Refunds for a subscription period that has already been charged follow Google Play's refund policy.
2-2. Web reports (digital content) (웹 보고서)
The "Saju In-depth Report" (사주 심층 보고서) purchased on the Dokkaebi web service is digital content that can be viewed as soon as payment is made.
- Before viewing: a full refund (payment cancellation) is available within 7 days of the purchase date.
- After viewing: because provision of the content is treated as having begun, withdrawal is restricted (Article 17, Paragraph 2, Item 5 of the E-Commerce Act — 전자상거래법 제17조 제2항 제5호). This is displayed directly above the payment button.
- If the report was not generated, or was provided differently from the labeling or advertising, you may withdraw even after viewing, within the period in the proviso to Section 1. If the commentary cannot be generated within the set time, the payment is canceled automatically.
- How to apply: email contact@brighttale.co.kr with your order number (the last 8 digits shown on the report screen · payment receipt) and the purchase date. The payment will be canceled to the card you paid with within 3 business days of receipt. Once refunded, the report viewing link is closed.
- The re-view link remains available for 1 year from the payment date.
3. How to withdraw (청약철회를 하는 방법)
Please email contact@brighttale.co.kr with the following. No special form is required.
- Your purchasing account information or Google Play order number (for web reports, the last 8 digits of the order number on the report screen)
- The date of purchase
- A statement that you wish to withdraw
4. When and how we refund (환급의 시기와 방법)
We will refund you by the payment method you used within 3 business days of the date we receive your withdrawal. The refund is based on the full amount of that payment, and at the same time any remaining Silver acquired through that payment expires. If you bought through Google Play in-app billing, the refund may be processed through Google Play's refund process.
5. If the refund is delayed (환급이 늦어진 경우)
If the refund is delayed beyond the period in Section 4, we will also pay late-payment damages (지연배상금) at 15% per year (연 100분의 15) for the period of delay.
6. Return of Silver (은화의 반환)
Even if you withdraw, you are not obliged to return to us the Silver you have already received.
7. Complaints and dispute resolution (불만 처리와 분쟁 해결)
If you have a complaint or dispute while using the service, please submit it to contact@brighttale.co.kr and we will handle it without delay. If we cannot resolve it immediately, we will tell you the reason and the schedule for handling it. If no agreement is reached, you may apply for dispute mediation to the Korea Fair Trade Commission (공정거래위원회) or to the head of a city or province (시·도지사), or apply for mediation to the Consumer Dispute Mediation Committee (소비자분쟁조정위원회) of the Korea Consumer Agency (한국소비자원) (www.kca.go.kr, dial 1372 with no area code — 국번없이 1372).